Refund policy

Return & Refund Policy

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist.

Return Window

Customers may request a return within 30 days of receiving their order.

Return Requirements

To be eligible for a return:

• The item must be unused and in resalable condition.
• The item must be returned in its original packaging.
• A valid order confirmation or proof of purchase is required.

Non-Eligible Returns

Returns may not be accepted for:

• Clearance or final sale products
• Personalized or custom-made items
• Products damaged due to misuse or improper handling

Refund Procedure

After your returned item is received and inspected:

• We will notify you regarding approval status.
• Approved refunds will be issued to the original payment method.
• Refunds generally appear within 5–10 business days, depending on your bank or payment provider.

Damaged or Incorrect Orders

Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.

Email: support@pvzsty.shop